Dear Salon Resource Group Community,
We have been working hard behind the scenes to ensure the safety of our team and guests is our top priority. Here is what you can expect at your next visit at our locations (please note the Hair Design Centre is currently still closed):
The Retail Experience
Entrance Check-in For Self Screening: review posted survey questions before entering
Sanitize Upon Arrival: we will direct you to our hand sanitizer/washing station
Contact-less Greeting: no hugs or handshakes for now
Touch-less Retail Area: we’ll help you find your product
Physical Distance Directional Signage: to keep staff and guests at a safe distance
Encourage Touch-less Payment Options: we encourage you to use debit/credit tap if possible
The Salon Experience
Temperature Checks & Complimentary PPE For All Guests: or guests are encouraged to wear their own
Stylists Stations Will Be 6-Feet Apart: or have a solid barrier between stations
Stations Sanitized In Between Each Guest: to maintain guest and team safety
Dividers Will Be Installed: between our shampoo sinks
Only Guests Allowed: no friends or family to accompany you during your appointment
The Spa Experience
Temperature Checks & Complimentary PPE For All Guests: or guests are encouraged to wear their own
Estheticians Will Wear Face Masks and/or Face Shields: during services
Treatment Rooms and Equipment Will Be Sanitized: in between each guest to maintain guest and team safety
Sheets, Towels, and Robes, and Other Laundry: will be laundered after each service
Only Guests Allowed: no friends or family to accompany you during your appointment
Our Team
Associates Will Wear Masks/Face Shields: at all times while in our facility.
Infection Control Certification: every service provider will have completed and received proper certification and disinfection/PPE training
Service Providers Will Wash Hands: thoroughly before and after every guest
Associates Will Be Screened Each Day: for symptoms prior to starting their shift
Tools And Products: will not be shared between stylists and will be disinfected in between each guest
Our Guest Experience
Virtual Check-in: call us when you arrive for your appointment and we’ll let you know when your service provider is ready for you
Waiting Area Will Be Closed: to ensure physical distancing
Bathrooms Will Be Cleaned: after each guest
Coffee & Magazine Service Will Be Suspended: for the time being
Accessible Hand Sanitizer: will be provided to all guests during their visit
Coat Check Service Will Be Adjusted: guests can hang up their own coat for the time being
Appointments:
If you had an appointment canceled due to our closures or have an appointment scheduled, our associates will be in touch to reschedule and book a virtual consultation.
If you did not have an appointment canceled or do not have one scheduled, please fill contact your salon for appointment availability.
Again, thank you for being a loyal client, we truly value your support.
Sincerely,
Chris Richards
Director of Operations
Salon Resource Group