“When you own 18 full-service salons, two medi spas, and one training facility, you learn that trust is the cornerstone of everything you do. Building trust with team members, business associates, and customers is the most important quality of great leaders, and I’ve learned how to do this by being a good listener. Listening is really about learning to understand what is important to the other person. Before you start trying to show someone your idea or perspective, you have to find a way to acknowledge and validate the other person’s feelings so that they do not walk away missing the point. Trust is about caring, and making people feel as if they’ve been heard.”
“I have also learned that business is the ultimate sport, because you cannot always see your competition or even know what they are doing, but you know the game is on 24/7. The number one key to staying ahead of your competition is to build a positive culture within your business. When your culture is strong, and your employees believe in you and your company, you are able to react and adapt to industry changes overnight.”
In 1994, Peter Mahoney embarked on the next phase of our journey. With a passion for improving the quality of life within the beauty industry, and a vision to take the company to the next level of service excellence. Mahoney committed himself to the re-innovation of the organizational structure and began truly operating from the “inside out” – responding to the needs of the people and the desires of the clients.