“When you own 18 full-service salons, two medi spas, and one training facility, you learn that trust is the cornerstone of everything you do. Building trust with team members, business associates, and customers is the most important quality of great leaders, and I’ve learned how to do this by being a good listener. Listening is really about learning to understand what is important to the other person. Before you start trying to show someone your idea or perspective, you have to find a way to acknowledge and validate the other person’s feelings so that they do not walk away missing the point. Trust is about caring, and making people feel as if they’ve been heard.”
“I have also learned that business is the ultimate sport, because you cannot always see your competition or even know what they are doing, but you know the game is on 24/7. The number one key to staying ahead of your competition is to build a positive culture within your business. When your culture is strong, and your employees believe in you and your company, you are able to react and adapt to industry changes overnight.”
In 1994, Peter Mahoney embarked on the next phase of our journey. With a passion for improving the quality of life within the beauty industry, and a vision to take the company to the next level of service excellence. Mahoney committed himself to the re-innovation of the organizational structure and began truly operating from the “inside out” – responding to the needs of the people and the desires of the clients.
Empowering the associates with entrepreneurial spirit, we created an organizational value system from which all company goals and visions now flow: P.R.I.D.E.
“Our role as leaders in our organization is to provide service to our front-end associates, they are providing services to our business clients and we are providing services to them as they are our internal clients. The message in our company is if you are not serving a client you need to be providing service and support to someone who is.”
These innovative concepts in salon leadership proved so successful, in fact, that in 1998, a sister company, Salon Consultants International Inc. was created to meet the industry demand to share the secret of Salon Resource Group’s success.
“We know that our corporate culture has played a huge part in the success of our business. Our culture ensures that we stay focused on our associates and provide them with a good work environment and the ability to improve their quality of life.”
We have an internal Education Department that continuously provides advanced education to our associates in all areas of our business. Some examples would be:
We provide a Mentorship Program for new service providers where they work with a more senior service provider for the first few months of their employment. This helps new associates feel more comfortable in their role and helps them to build confidence. Simultaneously, the Mentorship Program provides the senior service provider the opportunity to share some of their skills and knowledge.
We have a Career Path Guide for our associates outlining a path and timeline to achieve career goals. It also defines educational requirements along the way. There are many opportunities within our industry and we believe in educating our associates to prepare themselves so when opportunities arise they are ready.
Some career path choices may be:
Personal Development Meetings – To ensure we stay on track with the personal development goals of our associates, we have monthly one-on-one meetings to review how they are doing and what we can do to help. This may involve recommending educational programs and always involve some motivation and encouragement.
Summit Retreat – Annually, Salon Resource Group holds an associate retreat which all associates are invited to attend. The purpose of the Summit Retreat is to provide all of our associates an opportunity for team building and includes the following: